Bilingual Resident Assistant – 2nd Shift
Department: Domestic Violence Services
The Community Action Partnership’s Domestic Violence Services seeks a full-time, bilingual (English and Spanish) second shift, Resident Assistant to join the team in our Safe House. The individual provides quality customer service, answers incoming hotline calls and text messages, greets visitors to the building, and provides general support and resources to program participants. Some weekend hours required. Some holiday shifts required on the rotational schedule. CAP offers competitive compensation and benefits packages.
Essential Duties & Responsibilities
- Greet visitors and answer the telephone in a warm, courteous, and professional manner
- Maintain visitors, participants, and staff entry and exit logs
- Manage and maintain general order, organization, and cleanliness in the reception area
- Complete program participants intakes, exits, and empowerment counseling sessions as required
- Perform conflict checks, manage the Lethality Assessment Program and hotline calls
- Assist program participants with requests for personal items, transportation, food, and all other emergent and basic needs. Provide consistent emotional support
- Assist in training and supporting front desk interns, volunteer, and staff
- Be familiar with/operate DVS emergency equipment and procedures
- Assist advocates who serve Community Counseling clients with files and scheduling
- Inspect, clean, and prepare program participant room as needed
- Must provide holiday and on-call shelter coverage per DVS policies. Assist to fill schedule on weekends as needed. Perform other job-related duties when requested by the supervisor
- Ability and desire to work with people from different ethnic, racial, socio-economic backgrounds
- Commitment to DVS and CAP mission and vision
- Communicate essential information in appropriate logs. Accurately record participants information, counseling hours, and all other required data in the data management system per program funder requirements
Education, Experience & Requirements
- High School Diploma or GED. Ability to print and write English and Spanish legibly and accurately
- Must complete 45-hour Domestic Violence Advocate training upon employment
- Knowledge and ability to use Microsoft Word, Outlook, Excel, and internet as well as ability to learn new software as needed
- Child Abuse, FBI, PA criminal background clearances required prior to the start of employment
- Ability to communicate in English and Spanish sufficiently to process and follow directions
- Fine motor skills for effective and efficient handling of computer keyboard and other related office equipment
- Knowledge of Domestic Violence and experience working g in a social service agency strongly preferred
- Flexibility every other weekend hours required. Some holiday shifts required per DVS policies
- Must be fluent in both spoken and written Spanish. Ability to lift up to 10 lbs. occasionally
- Ability to work required scheduled hours per day. Ability to competently operate office equipment
Community Action Partnership of Lancaster County is an equal opportunity employer and does not discriminate based on race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information.
All job applicants must submit a completed CAP Employment Application form in addition to any other materials requested (resume, transcripts, etc.). Please email to Staffing@caplanc.org.
CAP employees are required to have three background clearances (Child Abuse, Criminal and FBI).
If you do not have the clearances, CAP will provide forms and related information about the application process.