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Community Outreach/Volunteer Coordinator

Type: Full-Time

Department: Domestic Violence Services

The Community Action Partnership (CAP) – Domestic Violence Services (DVS) of Lancaster County is seeking a dedicated and responsible full-time

Community Outreach/Volunteer Coordinator. The ideal match will be responsible for recruitment and retaining volunteers, community outreach and public education activities and communication to community stakeholders. In addition to, all job functions in a manner that is trauma informed, culturally competent, and consistent with CAP and DVS mission, values, philosophy and policies.


Essential Duties & Responsibilities

  • Recruit and screen potential volunteers. Ensure that volunteer placements are appropriate for the volunteers and the agency
  • Maintain and update all volunteer program records including volunteer personnel records, required training records, and active volunteer lists
  • Coordinate the 40-Hour Domestic Violence counselor/advocate training and serve as liaison between volunteers and staff members
  • Plan appreciation/recognition events for volunteers and coordinate volunteer meetings
  • Serve as member of the DVS Leadership to advance the CAP and DVS missions
  • Ensure effective functioning of DVS programs
  • Assist in the development, implementation and evaluation of the agency programs, policies and procedures
  • Advocate in the community on behalf of survivors of domestic violence and provide backup coverage to include hotline and counseling duties as needed

Skills and Experience

Education, Experience & Requirements

  • Bachelor’s degree plus 2 years’ experience, or 4 years proven related experience in communications, education, community outreach, social services, or related field
  • Staff or volunteer development experience; ability to mediate, direct and enlist others’ corporation
  • Thorough knowledge and understanding of domestic violence a plus
  • Strong leadership skills, organizational abilities and ability to be patient and calm in stressful situations
  • Proficiency in Microsoft Office including word, Outlook, PowerPoint, and Excel
  • Excellent written and verbal communication skills
  • Must be sensitive to the challenges of domestic violence survivors, and have the ability and desire to work with people of different ethnic and socio-economic backgrounds
  • Commitment to the DVS and CAP mission
  • Must complete 40-hour Domestic Violence training program within six months of employment
  • Child Abuse, FBI, and PA criminal clearances required prior to start of employment.
  • Must have a valid driver’s License

Additional Information

Community Action Partnership of Lancaster County is an equal opportunity employer and does not discriminate based on race, gender, disability, ethnicity, religion, sexual orientation, national origin, age, citizenship, veteran status or genetic information. CAP offers a competitive compensation and benefits package.


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