Poverty is a complex issue that is regularly over-simplified and often misunderstood. Dan Jurman, who himself has risen out of poverty and holds a lifetime trainer certificate in the Bridges Out of Poverty framework, can train your team on how to better understand, connect and communicate with customers, students or employees who have come to you out of a context of poverty.
Your team will engage in myth busting, interactive exercises and discussion designed to build the understanding that there is no “culture of poverty,” just human behavior in different socio-economic contexts (poverty, middle class and wealth). Available in a one-hour highlight session and four-hour intensive session, this training is designed to not only build understanding but also improve outcomes.