In Crisis?

Utility Assistance

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.

The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing, and other needs. Specialized resource and referral services are available to support older adults.

Apply for Utility Assistance for PPL Electric or UGI Utilities

PPL Electric

If you need help with your electric bill, you may qualify for some relief through our OnTrack program. OnTrack makes managing your bill easier with lower fixed monthly payments and debt forgiveness. Check out our income guidelines, and, if you qualify, sign in and apply online in minutes.

Questions? Email

Apply for OnTrack

UGI Utilities Customer Assistance Program (CAP)

UGI’s Customer Assistance Program is a low-income assistance program to help manage utility bills. This program offers a set monthly payment, bill forgiveness, and debt forgiveness.

Questions? Email

Apply for CAP


Please schedule an appointment with your local CAP office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Family SizeMaximum Yearly Family INcome
each add’l$8,070

Lancaster City

Address: 601 S Queen St
Lancaster, PA 17603

Phone: 717-299-7301
Fax: 717-286-0379

Walk-In Hours: Monday – Thursday 9:00 a.m. to 11:30 a.m., 1:00 p.m. to 3:30 p.m.

Other hours by appointment


Address: 400 Chestnut Street
Columbia, PA 17512

Phone: 717-684-8047

Hours: Tuesday and Thursday – 8:00 a.m. to 4:00 p.m. by appointment


Address: 560 S Reading Road
Ephrata, PA 17522

Phone: 717-733-6562

Monday – Thursday – 8:30 a.m. to 4:30 p.m.

Friday – by appointment

This program is funded, in part, under an Agreement with money allocated by the Pennsylvania Department of Aging and the Lancaster County Commissioners, through the Lancaster County Office of Aging.