The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.
The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.
Weatherization is making simple changes in your home to help reduce energy costs and increase comfort, especially as the weather gets colder.
We have partnered with the Community Action Agency of Delaware County (CAADC) to offer free energy education and home modifications to Lancaster County residents. Eligibility extends to those with an income at or below 200% of the federal poverty level.
If you need help with your electric bill, you may qualify for some relief through our OnTrack program. OnTrack makes managing your bill easier with lower fixed monthly payments and debt forgiveness. Check out our income guidelines, and, if you qualify, sign in and apply online in minutes.
Questions? Email ontrack@caplanc.org
A personalized monthly payment based on income and average usage bill; past due debt forgiveness with on time monthly payments and the difference between the CAP payment and the actual usage bill may also be forgiven.
Questions? Email ugiassistance@caplanc.org
Utility assistance requires an active utility account and you must meet the income guidelines listed below.
| Family Size | Maximum Yearly Family INcome |
|---|---|
| 1 | $22,590 |
| 2 | $30,660 |
| 3 | $38,730 |
| 4 | $46,800 |
| 5 | $54,870 |
| 6 | $62,940 |
| 7 | $71,010 |
| 8 | $79,080 |
| each add’l | $8,070 |
Address: 601 South Queen Street
Lancaster, PA 17603
Phone: 717-299-7301
Fax: 717-286-0379
Walk-In Hours:
Monday-Thursday 9 a.m. to 3 p.m.
CLOSED FRIDAYS
Other hours by appointment.
Address: 400 Chestnut Street
Columbia, PA 17512
Phone: 717-684-8047
By appointment only
Monday-Thursday 8:30 a.m. to 4:30 p.m.
Address: 560 South Reading Road
Ephrata, PA 17522
Phone: 717-733-6562
By appointment only
Monday-Thursday 8:30 a.m. to 4:30 p.m.
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