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Utility Assistance

Contact: Crystal Werhel|Director|717.299.7301 |

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.

The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing and other needs. Specialized resource and referral services are available to support older adults.


To apply for UTILITY ASSISTANCE for PPL or UGI, visit:


Please schedule an appointment with your local CAP office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Outreach Income Guidelines


PPL On Track





Lower fixed monthly payment

We’ll lower your monthly payment while you’re in the program. Your time in the program starts with your first OnTrack bill that says Your OnTrack Monthly Payment.

While in the program, PPL will forgive the difference between your actual bill and your lower fixed OnTrack amount – up to the maximum credit amount of $4,027 for electric heat, or $1,310 if you have another heat source like natural gas or oil.

Debt forgiveness

If you have an overdue balance, PPL will also forgive a portion of it over 18 months. As long as you make your OnTrack payment on-time each month, at the end of 18 months, your overdue balance will be $0. You don’t need an overdue bill to qualify.

Help controlling your energy use

To maximize your OnTrack credit, we encourage you to conserve energy. Sign up for PPL’s WRAP program. This program provides free weatherization services and energy education to help you save.

Referral to other programs

You may be eligible for other services such as grants for winter heating bills.


Lancaster City
601 S. Queen St.
Lancaster, PA 17603
Phone: 717.299.7301
Fax: 717.286.0379
Walk-In Hours: Monday – Thursday 9:00 am – 11:30 am, 1:00pm – 3:30 pm Friday by Appointment Only

400 Chestnut Street
Columbia, PA 17512
Phone: 717.684.8047

Tuesday and Thursday – 8:00 a.m. – 4:00 p.m.

560 S Reading Road
Ephrata, PA 17522
Phone: 717.733.6562

Monday, Tuesday, Wednesday – 8:30 a.m. – 4:30 p.m. by appointment


This program is funded, in part, under an Agreement with money allocated by the Pennsylvania Department of Aging and the Lancaster County Commissioners, through the Lancaster County Office of Aging