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Utility Assistance

Contact: Crystal Werhel|Director|717.299.7301 |cwerhel@caplanc.org

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.

The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing and other needs. Specialized resource and referral services are available to support older adults.

Eligibility

Please schedule an appointment with your local CAP office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Outreach Income Guidelines

 

PPL On Track

 

 

 

 

Utility Assistance Representatives will be available at the following partner locations:

Career Link: Tuesdays 9:00 a.m. – 4:00 p.m.
Factory Ministries TCC: 2nd Tuesdays of each month 9:00 a.m.- 4:00 p.m.

Locations:

Lancaster City
601 S. Queen St.
Lancaster, PA 17603
Phone: 717.299.7301

Hours:
Monday – Thursday 8:30 a.m. to 4:30 p.m.
Friday – 8:30 a.m. to 1:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

Columbia
400 Chestnut Street
Columbia, PA 17512
Phone: 717.684.8047

Hours:
Monday – Thursday 8:30 a.m. to 4:30 p.m.
Friday – 8:30 a.m. to 1:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

Ephrata
560 S Reading Road
Ephrata, PA 17522
Phone: 717.733.6562

Hours:
Monday – 8:30 a.m. to 4:30 p.m.
Tuesday – 8:30 a.m. to 12:00 p.m.**
Wednesday – 8:30 a.m. to 4:30 p.m.
Thursday – 8:30 a.m. to 12:00 p.m.**
Friday – 8:30 a.m. to 4:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily
** Tuesday and Thursday afternoons by appointment only (home visits)

Quarryville
349 Buck Rd.
Suite 1
Quarryville, PA 17566
Phone: 717.786.4468

Hours:
Monday, Wednesday, Thursday 8:30 a.m. to 4:30 p.m.
Friday 8:30 a.m. to 1:30 p.m.
* Closed from 12:00 p.m. to 1:00 p.m. daily