Envision a world without domestic violence. Join us at the Virtual DVS Envision Gala on Saturday, June 27, 2020! For more information, visit CAPLanc.org/dvsgala

Utility Assistance

Contact: Crystal Werhel|Director|717.299.7301 |cwerhel@caplanc.org

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.

The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing and other needs. Specialized resource and referral services are available to support older adults.

Coronavirus (COVID-19 Update)

Due to Gov. Tom Wolf’s Non-Essential Business Closure Declaration, the Community Action Partnership’s Utility Assistance program will be closed through Friday, March 27. It is our intention to reopen on Monday, March 30.

Utility Assistance applications and 30-day income documents can be dropped off at 601 S. Queen Street, faxed to 717.286.0379 or emailed to ontrack@caplanc.org. To apply for PPL online please visit: OnTrack Payment Plan. You may also contact PPL at 800.342.5775 and UGI at 800.276.2722. As a note, the Pennsylvania Public Utility Commission (PUC) has signed an emergency order prohibiting utility terminations during the Proclamation of Disaster issued by Gov. Tom Wolf on March 6.


Please schedule an appointment with your local CAP office to determine if you are eligible for services. Utility assistance requires an active utility account and you must meet the income guidelines listed below.

Outreach Income Guidelines


PPL On Track





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Lower fixed monthly payment
We’ll lower your monthly payment while you’re in the program. Your time in the program starts with your first OnTrack bill that says Your OnTrack Monthly Payment.

While in the program, PPL will forgive the difference between your actual bill and your lower fixed OnTrack amount – up to the maximum credit amount of $4,027 for electric heat, or $1,310 if you have another heat source like natural gas or oil.


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Debt forgiveness

If you have an overdue balance, PPL will also forgive a portion of it over 18 months. As long as you make your OnTrack payment on-time each month, at the end of 18 months your overdue balance will be $0. You don’t need an overdue bill to qualify.


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Help controlling your energy use
To maximize your OnTrack credit, we encourage you to conserve energy. Sign up for PPL’s WRAP program. This program provides free weatherization services and energy education to help you save.



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Referral to other programs

You may be eligible for other services such as grants for winter heating bills.

Utility Assistance Representatives will be available at the following partner locations:

Career Link: Tuesdays 9:00 a.m. – 4:00 p.m.
Factory Ministries TCC: 2nd Tuesdays of each month 9:00 a.m.- 4:00 p.m.


Lancaster City
601 S. Queen St.
Lancaster, PA 17603
Phone: 717.299.7301

Monday – Thursday 8:30 a.m. to 4:30 p.m.
Friday – 8:30 a.m. to 1:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

400 Chestnut Street
Columbia, PA 17512
Phone: 717.684.8047

Monday – Thursday 8:30 a.m. to 4:30 p.m.
Friday – 8:30 a.m. to 1:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily

560 S Reading Road
Ephrata, PA 17522
Phone: 717.733.6562

Monday – 8:30 a.m. to 4:30 p.m.
Tuesday – 8:30 a.m. to 12:00 p.m.**
Wednesday – 8:30 a.m. to 4:30 p.m.
Thursday – 8:30 a.m. to 12:00 p.m.**
Friday – 8:30 a.m. to 1:30 p.m.
(walk-ins welcome)
* Closed from 12:00 p.m. to 1:00 p.m. daily
** Tuesday and Thursday afternoons by appointment only (home visits)

349 Buck Rd.
Suite 1
Quarryville, PA 17566
Phone: 717.786.4468

Monday, Wednesday, Thursday 8:30 a.m. to 4:30 p.m.
Friday 8:30 a.m. to 1:30 p.m.
* Closed from 12:00 p.m. to 1:00 p.m. daily