The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships.
The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.
If you need help with your electric bill, you may qualify for some relief through our OnTrack program. OnTrack makes managing your bill easier with lower fixed monthly payments and debt forgiveness. Check out our income guidelines, and, if you qualify, sign in and apply online in minutes.
Questions? Email ontrack@caplanc.org
A personalized monthly payment based on income and average usage bill; past due debt forgiveness with on time monthly payments and the difference between the CAP payment and the actual usage bill may also be forgiven.
Questions? Email ugiassistance@caplanc.org
Utility assistance requires an active utility account and you must meet the income guidelines listed below.
| Family Size | Maximum Yearly Family INcome |
|---|---|
| 1 | $22,590 |
| 2 | $30,660 |
| 3 | $38,730 |
| 4 | $46,800 |
| 5 | $54,870 |
| 6 | $62,940 |
| 7 | $71,010 |
| 8 | $79,080 |
| each add’l | $8,070 |
Address: 601 S Queen St
Lancaster, PA 17603
Phone: 717-299-7301
Fax: 717-286-0379
Walk-In Hours: 9:00 a.m. to 3:00 p.m. Monday-Thursday
Other hours by appointment
Address: 400 Chestnut Street
Columbia, PA 17512
Phone: 717-684-8047
Hours: 8:30 a.m. to 4:30 p.m. Monday-Thursday by appointment
Address: 560 S Reading Road
Ephrata, PA 17522
Phone: 717-733-6562
Hours: 8:30 a.m. to 4:30 p.m. Monday-Thursday by appointment
This program is funded, in part, under an Agreement with money allocated by the Pennsylvania Department of Aging and the Lancaster County Commissioners, through the Lancaster County Office of Aging.
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