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PPL Programs to Help Customers

When the going gets tough, Pennsylvanians band together. At PPL Electric Utilities, they’re taking several steps to look out for our customers during these challenging times.

The Community Action Partnership (CAP) of Lancaster County’s Utility Assistance staff are offering virtual service until further notice. Utility assistance applications and 30-day income documents can be dropped off at 601 S. Queen St., faxed to 717.286.0379 or emailed to You may also apply online at

The PPL Electric Utilities team is working day and night to continue safely and reliably delivering electricity. They won’t cut service to any customers for unpaid bills until further notice and we have waived all late payment fees, effective March 16.

PPL also has several programs available to help customers who are having a hard time paying their bills:

OnTrack offers a lower, fixed monthly bill and debt forgiveness for customers who make 150 percent of the poverty level or less.

Operation HELP is funded by our company, employees and customers, and can assist customers who make 200 percent of the federal poverty level or less. Grants help pay customer electric and heating bills, including for oil or gas heat. PPL Foundation recently donated an extra $500,000 to Operation HELP. To apply for either Operation HELP or OnTrack or call 1-800-342-5775.

CARES can help customers who are experiencing a temporary hardship. Learn more or apply by calling 1-800-358-6623.

No matter what your situation is, if you’re having trouble paying your bill contact us and we’ll see what we can do to help. We’re all in this together. Stay safe and healthy.

For more information and updates from PPL Electric Utilities, click here.

About the Community Action Partnership (CAP) of Lancaster County 

The Community Action Partnership is Lancaster County’s largest anti-poverty organization, helping low income families move toward self sufficiency. CAP’s service profile interrupts inter-generational poverty with programs that support families and individuals at every age and place in life, in the areas of education and child development, health and nutrition, household stability and safety and empowerment. For more information, visit