The Outreach/Utility Assistance Team has been hard at work providing excellent customer service and both effectively and efficiently providing utility customers with an array of assistance. Not only does the team serve PPL customers from Lancaster, Chester, York and Berks counties; but also, have taken on the work for the Bethlehem PPL Operating Center in Lehigh County.

Since acquiring that service area in October 2019 the team has been able to assist an additional 2,191 customers!

The Utilites Team is a strong and dedicated team that lean into all the CAP values. They provide the best possible experience for customers that cross our doorways.

In 2019, this small but mighty team provided 18,966 services to families all across Lancaster County and surrounding areas.

The Outreach Utility Assistance program provides emergency assistance and service planning to individuals and families who are facing financial hardships. The program provides support with utility payments for UGI and PPL customers to help reduce utility debt and arrange for more manageable payment options going forward.

The team also provides referral services to customers who need information and assistance in accessing other community resources such as housing, food, clothing and other needs. Specialized resource and referral services are available to support older adults.

For more information on the Utility Assistance Program, visit: CAPLanc.org/utilities. To make a donation to the Utility Assistance Program or any of CAP’s programs, click here.

The Community Action Partnership is Lancaster County’s largest anti-poverty organization, helping low income families move toward self-sufficiency. CAP’s service profile interrupts inter-generational poverty with programs that support families and individuals at every age and place in life, in the areas of education and child development, health and nutrition, household stability and safety and empowerment. For more information, visit www.caplanc.org.